FAQs
Frequently Asked Questions (FAQ)
Welcome to the Virtual Dream Shop Help Center. Below are answers to some common questions about our digital products and services.
How do I download my product?
Once your payment is confirmed, you will receive a download sheet containing links to your purchased product along with step-by-step instructions. This will be delivered to the email address used during checkout.
I can't open the downloaded files. What should I do?
If you're having trouble accessing your files, try the following solutions:
Re-download the files – The initial download may have been incomplete.
Use a different device or browser – Sometimes switching devices or browsers resolves the issue.
Check for ZIP files – If your product is in a ZIP folder, use a file extractor like WinRAR or 7-Zip (for Windows) or The Unarchiver (for Mac) to open it.
Still need help? Reach out to us at virtualdreamshopltd@gmail.com and we’ll assist you.
Are all downloads instant?
Yes, digital downloads are typically available instantly after payment.
If you don’t receive the download link right away, it may still be processing. Most links are sent within one hour, and always within 24 hours.
If you haven’t received anything after 24 hours, please email us at virtualdreamshopltd@gmail.com, and we’ll resend your download link promptly.
Can I resell the product I purchased from Virtual Dream Shop?
No. All digital products are for personal use only. Redistribution, resale, sublicensing, or giving away our digital items is strictly prohibited.
Can I return or get a refund for digital products or templates?
All digital product sales are final and non-refundable. However, customer satisfaction is important to us.
If you're experiencing an issue or are unhappy with your purchase, please contact us at virtualdreamshopltd@gmail.com, and we’ll do our best to help.
Q: Can I resell, rebrand, or redistribute the products I purchase from the Virtual Dream Shop?
A: No. All digital products offered through the Virtual Dream Shop are intended for personal use, client use, or free distribution only. Reselling, rebranding, or commercially redistributing these products in any form is strictly prohibited. Purchasing a product does not grant you resale or licensing rights. By accessing or downloading our products, you agree to comply with these usage terms.